batjall Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and batjall ("batjall", "we", "us", "our"), the operator of the online gaming platform accessible at batjall.net. These Terms govern your access to and use of all services, games, features, promotions, and payment facilities provided by batjall.

By completing the registration process, making a deposit, placing a bet, or otherwise using any part of the batjall platform, you confirm that:

• You have read these Terms in full and understood them;
• You agree to be bound by these Terms without reservation;
• You meet all eligibility requirements set out in Section 2 of these Terms;
• You are acting on your own behalf, not on behalf of any third party;
• You are not subject to any self-exclusion order, cooling-off period, or responsible gaming restriction that would prohibit you from using this service.

If you do not agree with any part of these Terms, you must immediately cease use of the batjall platform and close your account. These Terms should be read alongside batjall's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this agreement.

batjall reserves the right to update or amend these Terms at any time. Where changes are material, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised Terms.

To register and use the batjall platform, you must satisfy all of the following eligibility requirements at all times during your use of the service:

• Age: You must be at least 18 years of age. batjall operates a strict minimum age policy of 18+. We will not knowingly permit anyone under 18 to register, deposit, or play on the platform.
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to you.
• Single account: You may hold only one registered account on batjall at any time. Operating multiple accounts is strictly prohibited and will result in account closure and forfeiture of any balances held in duplicate accounts.
• Own identity: You must register using your own true and accurate personal details. Registering under a false name, using another person's identity, or providing fraudulent documents is grounds for immediate and permanent account closure.
• Not self-excluded: You must not be subject to any active self-exclusion order or cooling-off period, whether applied voluntarily through batjall's own tools or imposed externally.
• Not a batjall employee: Current employees, contractors, and immediate family members of batjall and its affiliates may not hold a player account or participate in any promotion.

batjall strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling services. Tools such as GamBan and family-safe filtering services are available for this purpose. If you suspect that a minor has accessed batjall using your account or payment details, contact our support team immediately.

To create a batjall account, you must provide accurate, complete, and up-to-date information as requested during the registration process. Required information typically includes your full legal name, date of birth, residential address, email address, and the mobile number associated with your preferred payment method (e.g., bKash or Nagad registered number).

Know Your Customer (KYC)

batjall is required to verify the identity of all players before processing withdrawals and periodically during the account lifecycle. As part of this process, you may be asked to provide:

• A government-issued photo ID (National Identity Card, passport, or driving licence);
• Proof of residential address (utility bill or bank statement dated within the last three months);
• Proof of payment method ownership (screenshot of registered bKash/Nagad account showing your name and number);
• Selfie or video verification as required by our compliance team.

KYC documents must be submitted in clear, unedited digital format. Altered documents will be treated as fraudulent and will result in immediate account closure and reporting to relevant authorities.

Account Security

You are responsible for maintaining the confidentiality of your username and password. batjall recommends using a strong, unique password and enabling two-factor authentication where available. You agree to notify batjall support immediately if you become aware of any unauthorised access to or use of your account. batjall will not be liable for losses resulting from unauthorised access that occurs as a result of your failure to maintain appropriate account security.

batjall supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and selected domestic bank transfer options. All transactions are denominated in BDT. batjall does not charge deposit fees; however, your payment provider may apply its own transaction charges, for which batjall accepts no responsibility.

Deposits

• Minimum deposit: ৳200
• Deposits are credited to your batjall wallet in real time upon confirmation from the payment provider.
• All deposit methods must be registered in your own name. Deposits from third-party accounts will be reversed and the deposited funds returned to their source.
• batjall reserves the right to request additional verification for deposits above certain thresholds.

Withdrawals

• Minimum withdrawal: ৳500
• Withdrawals are processed to the same payment method used for the qualifying deposit, subject to KYC verification being completed.
• Standard withdrawal processing time: 15–30 minutes via bKash or Nagad during Bangladesh Standard Time (BST, UTC+6) business hours. Processing times may be longer outside of these hours or during periods of high demand.
• batjall reserves the right to delay or withhold a withdrawal pending completion of KYC verification, fraud investigation, or bonus wagering requirement fulfilment.
• Withdrawals of bonus funds are subject to the wagering requirements applicable to the relevant promotion.

Chargebacks & Disputes

Initiating a chargeback or payment dispute through your bank or payment provider without first contacting batjall support to resolve the matter is considered a material breach of these Terms. batjall reserves the right to close the account of any player who initiates an unwarranted chargeback and to pursue recovery of any funds obtained as a result.

batjall offers a range of promotional products including welcome bonuses, reload bonuses, free spin awards, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and other occasions relevant to the Bangladesh market. All active promotions are listed on the batjall promotions page and are subject to the following general bonus terms in addition to any promotion-specific conditions.

General Bonus Conditions

• Wagering requirements: Bonus funds and free spin winnings are subject to wagering requirements stated at the time the offer is presented. Wagering requirements must be completed within the validity period of the bonus before any withdrawal can be processed.
• Game contributions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%; live casino games, sports bets, and crash games may contribute at a lower rate. Contribution rates are stated in individual bonus terms.
• Maximum bet rule: While a bonus is active, you may not place any single bet exceeding the maximum bet limit stated in the relevant promotion terms (typically ৳500 per spin or bet). Bets placed above this limit during an active bonus may result in forfeiture of the bonus and any associated winnings.
• One active bonus: Only one bonus may be active per account at any time. Claiming a second bonus while a first is active and incomplete will automatically forfeit the first bonus.
• Bonus expiry: Unclaimed bonuses expire after 30 days of issue. Partially wagered bonuses expire per the validity period stated in the offer.

batjall reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Any such modification will not affect bonuses already credited to player accounts, provided the applicable wagering requirements are satisfied within the original validity period.

batjall's gaming library includes slots, live casino tables, crash games, and sports betting markets supplied by leading studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. Each game is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with game rules before placing real-money bets.

RNG Certification

All RNG-based games (slots, virtual table games, and crash games using provably fair systems) use certified random number generation technology. RTP percentages published by batjall for individual games reflect the theoretical return rates as configured by the relevant game studio. batjall does not alter RTP settings below the studio's certified minimum.

Sports Betting Rules

• All sports betting markets — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, baseball, and kabaddi — are governed by batjall's Sports Betting Rules, which are incorporated by reference into these Terms.
• Bets accepted after the start of an event may be voided at batjall's discretion if late acceptance was the result of a technical error or data feed delay.
• In the event of a match abandonment or postponement, bets will be settled in accordance with the applicable sport's rules as stated in the Sports Betting Rules document.
• batjall reserves the right to void any bet placed at odds that were offered in error (palpable error / "palp"). Affected players will be notified and stakes returned.

Malfunction Policy

In the event of a game, server, or software malfunction that affects the outcome or integrity of a game round, batjall reserves the right to void the affected game round and return stakes to the player's wallet. "Malfunction voids all pays and plays" is the governing principle for all hardware and software malfunctions. batjall accepts no liability for losses incurred as a direct result of a technical malfunction beyond the return of the player's stake for the affected round.

You agree that you will not engage in any of the following prohibited activities while using the batjall platform:

• Fraud and deception: Providing false personal information, impersonating another person, using stolen or unauthorised payment methods, or attempting to deceive batjall in any way.
• Money laundering: Using batjall to launder funds derived from illegal activity, or to structure transactions in a manner designed to conceal the origin of funds. batjall operates AML monitoring and will report suspicious activity to appropriate authorities.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including poker, live casino, or sports betting markets.
• Arbitrage betting: Placing bets in a coordinated manner across multiple accounts or platforms to guarantee a risk-free profit regardless of outcome, where such activity constitutes an abuse of batjall's pricing.
• Bot or automated play: Using software, scripts, bots, or any automated means to interact with the batjall platform, place bets, or manipulate game outcomes.
• Hacking or interference: Attempting to access any part of the batjall system without authorisation, introduce malware, or interfere with the proper functioning of the platform.
• Exploitation of errors: Deliberately exploiting a technical error, pricing mistake, or software bug to gain an advantage. Players who discover a material error are expected to cease play and notify support immediately.
• Abusive behaviour: Using threatening, abusive, or offensive language toward batjall staff or other players via live chat, email, or any other communication channel.

Voluntary Closure by Player

You may close your batjall account at any time by contacting our support team via live chat or by emailing [email protected] (plain text address — not a clickable link). Before an account is closed, any real-money balance remaining in your wallet (after deducting active bonus funds subject to incomplete wagering requirements) will be returned to your verified withdrawal method within 5 business days.

If you wish to close your account for responsible gaming reasons — because gambling is causing you financial or personal harm — please refer to batjall's Responsible Gaming Policy and use the self-exclusion tools available in your account settings. Self-exclusion requests are processed immediately and take precedence over any withdrawal processing.

Suspension or Closure by batjall

batjall reserves the right to suspend or close any player account at its sole discretion, including but not limited to the following circumstances:

• Suspected or confirmed breach of any provision of these Terms;
• Failure to complete KYC verification within a reasonable timeframe after request;
• Suspected fraud, money laundering, or other illegal activity;
• Receipt of a chargeback or payment dispute from a player's bank or payment provider;
• Identification of a duplicate account linked to an existing registered player;
• Account inactivity exceeding 12 consecutive months (dormant account policy).

Where an account is suspended pending investigation, batjall will communicate the reason and expected timeline to the affected player via the email address registered on the account. Where an account is permanently closed by batjall due to a breach of these Terms, any real-money balance may be withheld in accordance with batjall's right to offset losses caused by the breach.

Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login, deposit, or wagering activity). batjall will notify the account holder via email prior to applying the dormancy policy. Dormant account balances are retained for the account holder and may be reclaimed by reactivating the account through customer support at any time.

To the maximum extent permitted by applicable law, batjall shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the batjall platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of business or goodwill;
• Losses arising from temporary platform unavailability, scheduled maintenance, or unplanned outages;
• Losses arising from delays in deposit crediting or withdrawal processing caused by third-party payment providers (bKash, Nagad, Rocket, Upay, or banking partners);
• Losses arising from internet connectivity issues, mobile network disruptions, or device failures on the player's side.

batjall's total aggregate liability to any individual player for any claim arising out of or in connection with these Terms or the use of the platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit batjall's liability for: (a) death or personal injury caused by batjall's negligence; (b) fraud or fraudulent misrepresentation by batjall; or (c) any other liability that cannot be excluded by law.

batjall may update, amend, or replace these Terms at any time in response to changes in applicable law, regulatory requirements, product development, or operational necessity. When changes are material — meaning they affect player rights, obligations, or financial conditions in a meaningful way — batjall will notify registered players via the email address on their account and/or via an in-platform notification, no fewer than seven (7) days before the amended Terms take effect.

Minor updates (such as clarifications of existing provisions, corrections of typographical errors, or reformatting) may be made without advance notice, provided that no substantive player right is altered by such a change. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision, whether major or minor.

Your continued use of the batjall platform after the effective date of any revision to these Terms constitutes your acceptance of the revised Terms. If you do not agree with a material change, you may close your account without penalty before the effective date, and any real-money balance will be returned to your verified withdrawal method.

Dispute Resolution

In the event of a dispute between you and batjall, we encourage you to contact our support team in the first instance via live chat, available 24/7. The majority of player concerns can be resolved quickly and informally at this stage. If your complaint is not resolved to your satisfaction through the support channel, you may submit a formal written complaint to [email protected] (plain text — not a clickable link), and batjall will respond within 5 business days with a final written decision.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms, together with batjall's Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and batjall with respect to your use of the platform and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.